Three junctions, one number
Few towns of its size are served by as much of the M1 as Loughborough. Junction 23 sits just west of the town, junction 24 is the way in from the north along the A6 through Kegworth and Hathern, and junction 22 brings traffic up from the south-west past Copt Oak and Nanpantan. A truck can fail on any of those approaches, on the motorway between them, or on the A6004 ring road once it has made it into town. Wherever it has stopped, the call goes to 01332 916028, which is answered around the clock, every day of the year.
When you ring, the most useful thing is a precise location. On the motorway that means the carriageway, the direction and the nearest junction or marker post. In town it might be Terry Yardley Way, One Ash Roundabout, the A60 heading out towards Nottingham or a named street off Derby Road. A postcode or a what3words reference from the driver works just as well. Add what the vehicle is, whether it is loaded and what it is doing, and we can send the right technician with the right kit.
Fixed where it stands, if that is safe
Our instinct is to repair first. A lot of what stops a commercial vehicle, from an air leak at the trailer coupling to a flat battery, a failed light or a damaged tyre, can be put right at the kerbside by someone who came prepared, and that keeps the load and the driver on their day. On a live motorway lane the answer may be different, and we will not attempt a repair where it puts anyone at risk.
When a roadside fix isn't safe or isn't possible, we recover the vehicle with equipment rated for heavy commercials. It can come to our workshop at Calke Mill Farm, Melbourne, or go back to your own yard if your fitters would rather finish the job there.
Not only for regular customers
You don't need an account to call us out. Operators passing through Charnwood on the M1 or the A6 who have never used us before are welcome to ring, and card payment on the day is fine. Contract customers are invoiced on account.
While the driver waits
Safety comes before paperwork. On the motorway the driver should put the hazards on, leave the cab on the side away from traffic and wait behind the barrier. On the ring road or a side street in town the risks are different, but the principle holds: stay clear of moving traffic, keep the phone on and have the registration to hand. Once the vehicle is moving again, we tell you what failed, what we did, and whether the fix is permanent or just enough to get it home.
